Importance of aftersales increases with rising COE prices

Written by Cheryl Tay on . Posted in Cheryl Tay Blog | Blog Post of Cheryl Tay

Some people believe that Japanese cars are more reliable and easier to maintain than European cars. However, while the Europeans have been working very hard to improve the engineering prowess of their vehicles, they have worked equally hard to ensure that their aftersales services are on par too.


Sometimes I feel that societal emphasis is too focused on the sales aspect that the aftersales aspect has been neglected some. I think it is just as important, or more, because the lifespan of your vehicle will largely depend on how it is being maintained. In addition, the rocketing COE prices would also mean people keeping their current rides on the roads longer, translating to a greater need for good aftersales.


I was just thinking of which vehicles are used the most often on the roads – buses, taxis and probably delivery vehicles such as light commercial vehicles (LCVs). These vehicles are on the roads every day, hence the importance of aftersales is very high as they wouldn’t want to encounter breakdowns, especially not in the service line.


While buses and taxis generally don’t belong to individual drivers but to organisations, LCVs can be purchased as a personal ride by an individual. Grouped under Category C (Goods Vehicle & Bus), industry experts have predicted that the COE prices for goods vehicles will keep rising. True enough, the latest COE price released today is a whopping $58,553, which applies across the board regardless of model or make, European or Japanese.


To help potential buyers of LCVs, the people at Motorviva have just launched a campaign for their Fiat Professional Doblo range that sees its base model starting from $34,800 (without COE). This price includes 1 year of insurance and road tax, as well as a five-year warranty with three-year servicing and a $200 fuel card. Five years of warranty is already half the 10-year COE-limiting lifespan of the vehicle! Free accommodation in Malaysia will also be given away to anyone who test drives the vehicle.


“We need to look at the affordability of the vehicle and buyers’ interests, given the backdrop of high COE. By providing the 5 years’ warranty, owners need not to worry too much about the costs involved in maintaining the vehicle in the long run,” Samuel Wong, sales manager of Motorviva highlighted.


For those interested, I did some quick research and here’s a comparison chart of the Fiat Professional Doblo Maxi against its closest rivals – the Renault Kangoo and the Nissan NV200:


To have a better look at this photo, click here.

Cheryl Tay

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Singapore’s only female full-time motoring and motorsports photojournalist. Independent automotive consultant and prominent local motorsports personality Cheryl Tay is uniquely passionate about all things cars and motorsports. She also has a strong passion to share her interest and knowledge, hence having a dream to become the ‘Oprah Winfrey of cars and motorsports’ and create a multimedia platform for her sharing. - A female in a male-dominated world, Cheryl Tay is Singapore’s only female full-time motoring journalist and motorsports blogger and she regularly writes for prominent titles in Singapore, Asia and internationally. (See full list of titles that Cheryl Tay writes for here.)

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